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Introduction

Cloud Cuckoo (referred to as “Cloud Cuckoo”, “we”, “our” or “us” in this privacy policy) respect the privacy rights of its online visitors/customers (referred to as “you”, “your”, or “yours”) and recognise the importance of protecting the information collected about them. We will only ever use the information that we collect about you lawfully and in your best interests.

Cloud Cuckoo is committed to the protection of any personal information you share with us. This statement describes what types of personal data we collect from you, how it is used, how we share it with others, how you can manage the information we hold and how you can contact us should you have any questions.

The information within this policy is subject to change, so you may wish to revisit this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes. Our Privacy Policy will always be available on our website, providing transparent and clear information regarding how we process your personal data.

The following information is provided by us to enable our online visitors and customers to be fully informed and assured that our company privacy policies are in line with all laws governed by and construed in accordance with the laws of Great Britain. By visiting cloud-cuckoo.co.uk, you are accepting and consenting to the practices described in this Privacy Policy.

This version of our Privacy Policy applies from 10 November 2018.

What information do we collect?

We only collect information that is necessary and relevant in order to provide you with the products or services you request.

Personal data you share with us

We may ask you for certain personal data when you order from us, including when you purchase from the website or in-store.

The information we collect includes but is not limited to;

Personal data we receive from other sources

We sometimes obtain information about you or your purchases from other third parties.

These companies have their own privacy policies explaining how they use and share your personal data. You should carefully review these privacy policies prior to engaging with the third party in order to ensure that you are happy with them.

Personal data we collect about you

We will collect certain information when you use Cloud Cuckoo’s website and applications as well as our customer care service. Some of this data does not identify you personally, but rather provides us with information about how you use our services and engage with us. This enables us to to improve our services and make them more useful to you.

The information we collect includes but is not limited to;

How do we use this information?

Cloud Cuckoo will only process information that is necessary to provide the product or service for which it has been collected. We will always provide the option for you to choose not to receive marketing communications from us, and you can withdraw your consent at any time should you change your mind. We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.

Outlined below are the various ways in which we may use or process your personal data.

Consent

Where you have provided your consent, we may use and process your information to contact you through electronic channels such as email about promotions, events, products, services or information which we think may be of interest to you.

You can withdraw your consent at any time by emailing kimberley@cloud-cuckoo.co.uk or, in relation to any marketing messages you receive, by selecting the unsubscribe option included in those messages.

Contractual performance

We may use and process your personal data where necessary in order to perform a contract, such as to fulfil and complete your orders and purchases.

Legal obligation

We may process your personal data to comply with any legal and/or regulatory requirements.

Vital interest

We may need to process your personal data to contact you should there be an urgent safety or product recall notice that we need to inform you of.

Legitimate interests

We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.

Processing necessary for us to support customers with sales and other enquiries

In order to support sales and/or queries, we may use your information;

Processing necessary for us to understand and respond to customers’ needs

To develop and improve our relationship with you, we may use your information;

Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively

To protect your personal information, we may use your data;

Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns

To support and promote Cloud Cuckoo, we may use your information;

How do we share this information?

We do not, and will never, sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf;

Service providers who help us to operate our website and App, fulfil your orders and deliver our products to you, including;

We take steps to ensure that any third party partners who handle your information comply with data protection legislation and are as committed to the protection of your personal data as we are. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to make your data anonymous or use aggregated none specific data sets wherever possible.

Third Parties we use;

Hush Digital, Royal Mail, Google, PayPal

These third party companies will also use your personal data for a variety of reasons; if you ever wish to have your data removed please contact info@cloud-cuckoo.co.uk and we will ensure that the data is removed permanently where possible in line with the latest GDPR requirements.

How long do we keep your information for?

We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.

How can you manage the information we hold about you?

You have the right as an individual to access any personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested).

You have the right to;

You can exercise your rights and/or manage your information by contacting us using the details below;

Cloud Cuckoo,
31 High Street,
Yarm,
Stockton-on-Tees,
TS15 9BW
Email: kimberley@cloud-cuckoo.co.uk
Phone: 01642 783000

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live, or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below;

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Email: casework@ico.org.uk
Phone: 0303 123 1113

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